Add an email signature

Signatures are added below public replies in the emails customers receive. They are not shown inside the ticket.

There are two levels:

• your personal signature, which you set yourself;
• the brand signature, set by an admin, which wraps the personal signature for every agent replying from that brand.

Set your personal signature

1. Open the Account menu (your avatar) and choose Preferences.
2. Under Email signature, type your signature. You can use bold, italic and links with light Markdown: **bold**, *italic*, [text](https://example.com).
3. Add placeholders if you like: {{agent.name}}, {{agent.first_name}}, {{agent.last_name}}, {{agent.email}}, {{agent.role}} and {{brand.name}}.
4. Check the Preview and choose Save signature.

Admins can set a signature for another agent from Admin Center, People, Team members: open the person and edit the signature there.

A signature can be up to 2000 characters.

Set the brand signature

1. Open Admin Center, Channels, Brands & email and edit the brand.

2. Fill in Email signature. Put {{ agent.signature }} where the personal signature should go, for example:

   {{ agent.signature }}
   The Example support team

3. Save.

If a brand has no signature, ChaosDesk uses the agent’s personal signature on its own.

The From name

In the same brand dialog, Personalized replies puts the replying agent’s name in the From header. Choose a From name format, such as “Ana Silva (Acme Support)” or “Ana Silva via Acme”.

Related

• Email templates and dynamic content
• Add and manage brands