Voice
Phone support in the same workspace as everything else
Customers call a number and agents answer in the browser. A greeting, a phone menu and queues route each call, and every call ends as a ticket with the caller, the call details and, if you record, the recording and transcript.
Animated demo of ChaosDesk voice: a call rings in the browser and the caller is matched to a customer, the agent answers, the live transcript streams into a new ticket, and after the call Copilot writes a call summary next to the recording and the ticket is solved.
Voice
What you get
Answer calls in the browser on a Twilio line, or keep Aircall, 3CX or RingCentral and get a ticket for every call.
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Browser phone
Agents set themselves available, answer with a caller pop-up, call customers back from the ticket and log after-call work. No desk phone.
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Phone menu and queues
A greeting, menu options per group, the longest-idle agent rings first, and voicemail when nobody picks up.
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Recording with consent
A recording notice plays first and callers can opt out. Recordings, transcripts and a short AI summary land in the ticket.
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Keep your phone system
Aircall, 3CX and RingCentral send their call events to ChaosDesk: a caller pop-up, a call log and a ticket with the recording link.
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Voice AI agent
A menu option can send callers to the AI agent, which answers from your help centre and hands over to a person with a summary.
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A number without a Twilio account
Buy a number on our account; minutes are billed on your ChaosDesk invoice, with a spending limit you set.
Coming from Zendesk?
Teams on Zendesk Talk keep the same pattern: calls ring agents in the browser and every call becomes a ticket in the views they already use.
How switching worksMore of the product
Bring your whole Zendesk history. Keep your way of working.
Import tickets, users, rules and the help centre, run both side by side, and switch when your team is ready.
Send us a line from your work address and we will add you to the early access list.