Email support that just keeps threading
Forward your support addresses and every email becomes a ticket. Replies thread correctly, quoted text is stripped, and loops, bounces and spam end up in a suspended queue instead of your views.
Animated demo: one ChaosDesk ticket collects an email, a WhatsApp photo and a phone call with a live transcript from the same customer; the agent switches the reply channel to WhatsApp and sends the answer there.
What you get
Any number of support addresses, clean threads and a safety net for the mail that should not become tickets.
-
Unlimited support addresses
Per brand, with forwarding verification and DKIM and SPF checks.
-
Threading you can trust
Message-ID and reference based threading, quote stripping, loop and bounce protection.
-
Suspended tickets
Suspicious mail waits in a queue where an agent can recover it with one click.
-
Templates and dynamic content
Sandboxed notification templates with live preview, and text blocks translated per language.
-
Allow and block lists
Per brand rules for who may open tickets and how CCs are handled.
-
Reputation built in
Outbound streams, suppression lists and sending limits per workspace keep your mail out of spam folders.
Coming from Zendesk?
Point your forwarding at ChaosDesk and incoming mail lands in the same views, with the same triggers firing.
How switching worksMore of the product
Bring your whole Zendesk history. Keep your way of working.
Import tickets, users, rules and the help centre, run both side by side, and switch when your team is ready.
Send us a line from your work address and we will add you to the early access list.