AI
AI that is part of the plan, not an add-on
The copilot drafts replies from your help centre and past tickets, summarises long threads, translates both ways and tags intent and sentiment, so routing and reports get better on their own.
Animated demo of ChaosDesk Copilot: while the agent types a reply, Copilot suggests the matching macro with related articles and similar solved tickets; the agent applies the macro, which fills the reply and sets tags, group and status, then picks the Friendlier tone to rewrite the reply.
AI
What you get
Copilot replies, summaries, translation and triage are included in paid plans, with fair use.
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Reply drafts with sources
Suggestions grounded in your articles and similar solved tickets, with the sources shown.
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Auto-translation
Customers write in their language, agents read and answer in theirs.
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Intent and sentiment
Tickets are tagged on arrival, ready for triggers, views and reports.
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Suggested macros
The macros agents used on similar tickets, on top of the menu.
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Privacy first
PII redaction before anything leaves the workspace, and usage visible per agent.
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AI agent
An autonomous agent answers customers on the messenger, email and WhatsApp and hands over to a human when needed, billed per automated resolution.
Coming from Zendesk?
No separate copilot subscription: the copilot is part of every paid plan, with a generous fair-use allowance.
How switching worksAnimated demo of the ChaosDesk AI agent: a customer asks in the website messenger about a late return, the AI agent answers from two help centre articles and cites them, the customer asks for a person, and the AI agent hands the conversation to the agent workspace with a summary before an agent joins the chat.
More of the product
Bring your whole Zendesk history. Keep your way of working.
Import tickets, users, rules and the help centre, run both side by side, and switch when your team is ready.
Send us a line from your work address and we will add you to the early access list.