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Product

Everything your support team runs on, in one calm workspace.

ChaosDesk covers the parts of Zendesk Suite teams use every day, and behaves the way your rules, views and habits expect.

Get early access How switching works

Animated demo of ChaosDesk views and bulk actions: the agent opens the Unassigned tickets view, selects three tickets, assigns them to one agent in a single action, the view count drops from 33 to 30, and the next ticket opens in the workspace with its properties.

Every part of the product

Pick a part to see what it does, with screenshots from the product itself.

Agent workspace

Channels

Self-service

Reporting and planning

Platform and trust

Automation

Triggers, automations and SLAs that behave exactly as before

A Zendesk-compatible rules engine, tested against a corpus of real-world rule shapes.

  • Full condition and action set
  • Categories and usage stats
  • SLA policies
More about Automation

Animated demo of a ChaosDesk trigger: the admin adds conditions (ticket created, channel WhatsApp, comment contains damaged) and actions (priority High, group Returns, tag damaged, VIP SLA policy) and saves it; a new WhatsApp ticket matches every condition and the actions are applied, starting a one hour reply timer.

AI

AI that is part of the plan, not an add-on

Copilot replies, summaries, translation and triage are included in paid plans, with fair use.

  • Reply drafts with sources
  • Auto-translation
  • Intent and sentiment
More about AI

Animated demo of ChaosDesk Copilot: while the agent types a reply, Copilot suggests the matching macro with related articles and similar solved tickets; the agent applies the macro, which fills the reply and sets tags, group and status, then picks the Friendlier tone to rewrite the reply.

Email

Email support that just keeps threading

Any number of support addresses, clean threads and a safety net for the mail that should not become tickets.

  • Unlimited support addresses
  • Threading you can trust
  • Suspended tickets
More about Email

Animated demo: one ChaosDesk ticket collects an email, a WhatsApp photo and a phone call with a live transcript from the same customer; the agent switches the reply channel to WhatsApp and sends the answer there.

Messaging

Messaging on your site, in your app and on WhatsApp

A web messenger with bot flows, plus WhatsApp, SMS and social messaging in the same workspace.

  • Snippet compatible
  • Bot flows
  • Accept, transfer, conclude
More about Messaging

Animated demo of the ChaosDesk website messenger: the chat opens on an order page, the visitor asks where the order is, the agent, who sees the customer and the page, replies with an order status card, and the visitor rates the chat Good.

Voice

Phone support in the same workspace as everything else

Answer calls in the browser on a Twilio line, or keep Aircall, 3CX or RingCentral and get a ticket for every call.

  • Browser phone
  • Phone menu and queues
  • Recording with consent
More about Voice

Animated demo of ChaosDesk voice: a call rings in the browser and the caller is matched to a customer, the agent answers, the live transcript streams into a new ticket, and after the call Copilot writes a call summary next to the recording and the ticket is solved.

Help centre

A help centre per brand, on your own domain

Articles, translations, request forms and My requests, with your colours and your sign-in.

  • Per brand or unified
  • Translations
  • Customer portal
More about Help centre

Animated demo of a ChaosDesk help centre: a customer searches for returns after 30 days, results appear while typing, an AI answer is written from two cited articles, the customer opens the Returns and refunds article and marks it helpful.

Reporting

Reports you can actually build yourself

Dashboards out of the box, a report builder for everything else, and workforce planning and QA in the same place.

  • Operations and live dashboards
  • Report builder
  • Dashboards, schedules and alerts
More about Reporting

Animated demo of ChaosDesk reporting: the support operations dashboard counts up tickets created, solved, median first reply time and satisfaction, draws the created versus solved chart for the last 30 days, and a click on the WhatsApp bar opens the list of tickets behind it.

Integrations

Your scripts and services keep working

The same API by changing the address, signed webhooks, sidebar apps and your own customer data in every ticket.

  • Zendesk-compatible API
  • REST API with OpenAPI
  • Signed webhooks
More about Integrations

Animated demo of the ChaosDesk API and marketplace: a curl request to the Zendesk-compatible tickets endpoint creates a ticket and returns 201 Created, then the Shopify app is installed from the marketplace into the ticket sidebar.

Security

Enterprise controls, on a price list you can read

SAML and SCIM, IP allowlists, audit streaming, your own encryption key and a sandbox, without a sales-only tier for the basics.

  • Single sign-on and provisioning
  • Roles and field permissions
  • IP allowlists and session rules
More about Security

Animated demo of ChaosDesk security settings: the admin enforces single sign-on through Okta and requires two-factor sign-in for staff; each change, a passkey sign-in and a sign-in blocked by the IP allowlist appear in the live audit log.

Mobile

Answer from your phone when you are away from your desk

The agent workspace adapts to phones and tablets today. Native apps and messenger SDKs are on their way to the stores.

  • Built for small screens
  • On your home screen
  • Push notifications
More about Mobile

Animated demo of the ChaosDesk agent app on a phone: a push notification announces a new WhatsApp ticket, the agent taps it, applies the Damaged item macro and sends the reply, and the ticket becomes Pending.

Bring your whole Zendesk history. Keep your way of working.

Import tickets, users, rules and the help centre, run both side by side, and switch when your team is ready.

Email us for early access

Send us a line from your work address and we will add you to the early access list.