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Changelog

What is new in ChaosDesk.

New features, improvements and fixes as they ship, written for the people who use them. See what is coming next on the roadmap.

Everything we shipped Roadmap

Releases

3 releases
  1. New Security

    Workspaces, built-in sign-in and plans

    • Your own workspace. Every company gets its own workspace on its own address, with its own brands, help centres, search, files and realtime channels, fully separated from everyone else’s.
    • Built-in sign-in. Staff sign in with email and password (stored with Argon2id), with email verification, password reset, invitations and lockout after repeated failures. No external identity server needed.
    • Plans and limits. Free, Starter, Growth, Pro and Enterprise, with locked features showing which plan unlocks them. Light agents are free and never take a seat.
    • Per-workspace encryption keys. Integration secrets are encrypted with a key that belongs to your workspace alone.
    • Free plan branding. Workspaces on the Free plan show a small “Powered by ChaosDesk” in emails and the help centre.
  2. New Improved

    Email that arrives, and a faster start

    • A support address from minute one. Every workspace gets its own support address that receives and sends.
    • Sender reputation. Separate streams for ticket mail and system mail, a suppression list per workspace and daily sending limits, so one noisy sender cannot hurt everyone’s delivery.
    • Show original. Agents can open the raw source of any incoming email.
    • Requester emails in 26 languages. Request received, replies, satisfaction surveys and magic links in the customer’s language.
    • Onboarding. A setup wizard, optional sample data, a getting-started checklist and short tours of the agent workspace.
  3. New API

    Importers and help-centre privacy

    • More importers on the way. The importer now has a common framework for other helpdesks; a Freshdesk source is in testing.
    • Help-centre cookie consent. Each brand can show a consent banner in its help centre and load analytics only after visitors agree.
    • Virus scanning. Every stored attachment is scanned, from agents, email, messaging, the help centre and imports.
    • Zendesk-compatible API. Tickets, users, organizations, search, uploads and incremental exports at /zd/api/v2, tested against the requests of the common Zendesk SDKs.

By feature

Everything we shipped, grouped by area.

The full list, built from our release history. Open an area to see every feature in it.

158

Features shipped

Release history as of 6 November 2026.

15

Product areas

From sign-in and billing to channels, AI and enterprise.

1

Release

Each release is listed below with its areas.

158 features

Sign-in and security 20
  • Account owner and ownership transfer
  • Agent single sign-on with OpenID Connect
  • Built-in staff sign-in with email and password
  • Change an agent's email and recover from a lost second factor
  • Customer single sign-on per brand (JWT and OpenID Connect)
  • Email address verification
  • GDPR tools for personal data export and erasure
  • Invite agents by email
  • One account for several workspaces
  • Passkeys and security keys
  • Password reset
  • Per-workspace encryption keys
  • Protection against password guessing and credential stuffing
  • Responsible disclosure policy and security.txt
  • Secure browser sessions without an external identity server
  • See and end your active sessions and devices
  • Sign in with Google
  • Sign-in audit history
  • Two-factor sign-in with an authenticator app and recovery codes
  • Workspace security policies (password rules, required two-factor, session length)
Workspaces and onboarding 17
  • 14-day trial without a card
  • Account settings for time zone, language, currency and date format
  • Change your workspace address
  • Delete your account from the app
  • Demo data and industry packs
  • Export your whole workspace
  • Getting started checklist
  • Helpful emails during the trial
  • In-app feedback survey
  • Sample data you can switch on and off
  • Self-service sign-up
  • Setup wizard with industry starter packs
  • Sign-up abuse protection
  • Smooth move to the Free plan when a trial ends
  • Trial countdown
  • White-label branding
  • Your workspace ready in seconds
Plans and billing 17
  • Billing page with plan, seats and invoices
  • Buy a plan in the app
  • Cancel your subscription in the app
  • Clear notices and retries for failed payments
  • Clear rules for what happens to features on a downgrade
  • Consolidated billing for agencies and resellers
  • Coupons and promotions
  • Free plan
  • Locked features show the plan that unlocks them
  • Prices in local currencies (USD, EUR, ZAR)
  • Pricing page with a savings calculator
  • Transparent bill and savings calculator in the app
  • Upgrade or downgrade with fair proration
  • Usage and storage page
  • Usage-based add-ons for AI resolutions, SMS and WhatsApp
  • VAT and sales tax on invoices
  • Your company details on invoices
Email 7
  • A support email address for every workspace
  • Bounce and complaint handling with a suppression list
  • Customer emails in 20 languages
  • Large emails and attachments
  • Original email kept for every message
  • Send from your own domain with DKIM
  • Spam filter for incoming email
Domains 4
  • Custom domain for the agent workspace
  • Custom domain for your help centre
  • Old Zendesk links keep working after the switch
  • Zendesk-style URLs on your workspace address
Channels 15
  • Custom channel API and third-party bot handover
  • Embeddable contact form for your website
  • Facebook and Instagram comments
  • Outbound WhatsApp and SMS campaigns
  • Proactive messages in the messenger
  • Protection against SMS and voice fraud
  • Slack and Microsoft Teams for internal help desks
  • Slack app for any workspace
  • SMS with your own Twilio account
  • Telegram
  • Telephony integrations (CTI)
  • Voice calls with Twilio
  • Web messenger
  • WhatsApp message templates from the app
  • X (Twitter), LINE and WeChat
AI 9
  • AI add-ons
  • AI email auto-replies with help centre articles
  • AI privacy controls
  • Autonomous AI agent for messenger, email and WhatsApp
  • Copilot auto-assist with admin-defined procedures
  • Draft help centre articles from solved tickets
  • Intent, sentiment and language as fields for rules
  • Safety guards for AI that answers customers
  • Voice AI agent and call summaries
Help centre and knowledge 7
  • Community forums
  • Content blocks and content for user segments
  • Cookie consent on help centres and the messenger
  • Customer accounts on the help centre with password or social sign-in
  • Help centre theme code editor
  • Knowledge management like Zendesk Guide
  • Team publishing with article review
Tickets and workflow 12
  • Approvals
  • Child tickets from rules
  • Configuration export and import as code
  • Custom objects
  • Dark mode
  • Employee service and light ITSM
  • Group SLAs (OLAs)
  • Regional redaction packs for sensitive data
  • Sandbox workspace
  • Skills-based routing
  • Speed as a feature, with a public speed page
  • Workforce management
Reporting and quality 5
  • CSAT surveys, version 2
  • Export to your data warehouse
  • Live agent activity dashboard
  • Report drill-down, shared dashboards and alerts
  • Reporting depth on par with Zendesk Explore
Import and migration 16
  • Import a help centre from a website or Markdown files
  • Import from Freshdesk
  • Import from Front
  • Import from Gorgias
  • Import from Help Scout
  • Import from HubSpot Service Hub
  • Import from Intercom
  • Import from Jira Service Management
  • Import from Kayako, LiveAgent, Zammad, osTicket, Salesforce Service Cloud and ServiceNow
  • Import from Zoho Desk
  • Import page for all sources
  • Import tickets, users and organizations from CSV or Excel
  • Migration center
  • One import framework for every source
  • Run in parallel and cut over from any source
  • Switch from Zendesk in a day with a guided flow
Apps, API and integrations 16
  • Customer data connector
  • GitHub and GitLab issues
  • Google Workspace and Microsoft 365 calendar and contacts
  • HubSpot and Salesforce
  • Jira and Linear
  • More Zendesk-compatible API endpoints
  • OAuth apps for third-party integrations
  • Personal API tokens with scopes
  • Public app framework and marketplace
  • Public changelog in the app
  • Shopify and WooCommerce
  • Signed webhooks with retries and a delivery log
  • Slack notifications and tickets from messages
  • Stripe and Paddle
  • Unified customer profiles and events API
  • Zapier and Make apps
Mobile 3
  • Push notifications infrastructure
  • SDK documentation and migration from the Zendesk SDK
  • Your own push credentials for the messenger SDK
Enterprise 7
  • Audit log export and SIEM streaming
  • Bring your own encryption key
  • IP allowlist and access rules
  • Legal hold and eDiscovery export
  • Point-in-time restore of your workspace
  • SAML single sign-on
  • SCIM user provisioning
Languages and accessibility 3
  • Choose the languages of your help centre and messenger
  • Customer-facing pages in the 30 largest languages
  • Right-to-left languages (Arabic, Hebrew, Persian)

See it for yourself.

Every feature on this page is in the product today. Import your Zendesk account and try them on your own tickets.

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