Add and manage brands

A brand is a product or company you support. Each brand has its own subdomain, help centre, support addresses, email look, signature and messenger. All brands share one team, one set of views and one set of rules.

How many brands you can have depends on your plan: 1 on Free and Starter, 5 on Growth, 25 on Pro and 300 on Enterprise.

Add a brand

1. Open Admin Center, Channels, Brands & email.
2. Under Brands, choose New brand.
3. Enter the Name and Subdomain (used in help centre and email links).
4. Optional: a Help centre host mapping (your own domain, such as help.example.com) and a Help centre path (used when the help centre is unified).
5. Set the Email signature and the email look: Personalized replies, From name format, Email template (Modern or Plain), Accent colour and Email footer.
6. Choose Create brand.

Then add the brand’s support addresses and turn on its messenger.

The default brand

One brand is the Default brand. ChaosDesk uses it when a ticket’s brand can’t be determined. To change it, make another brand the default.

Deactivate a brand

Brands can’t be deleted. Turn off Active to stop a brand receiving new tickets. Its existing tickets stay.

Brands elsewhere

• Triggers, views and reports can use the Brand of a ticket.
• Each brand’s help centre is set up under Admin Center, Channels, Help centre.

Related

• Add more support addresses
• Add an email signature
• Use your own domain