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Getting started

Create a workspace, invite your team and answer your first ticket.

10 articles

  1. Getting started with ChaosDesk The five steps from a new workspace to your first answered ticket.
  2. Create your workspace Sign up, choose your workspace address and sign in for the first time.
  3. Invite your team Add agents, light agents and admins, and put them into groups.
  4. Connect your support email Forward your existing support address to ChaosDesk so customer email becomes tickets.
  5. Answer your first ticket Open a ticket, reply to the customer and set the right status.
  6. Complete the setup checklist Use the setup wizard and the Getting started checklist on Home to finish setting up your workspace.
  7. Try sample data Fill a new workspace with realistic sample tickets and customers, then remove them in one click.
  8. Set up your profile and preferences Choose your theme and landing page, write your email signature and turn on notifications.
  9. Use ChaosDesk on your phoneBeta Install the ChaosDesk web app on your phone's home screen and get push notifications there.
  10. Glossary The words used across ChaosDesk, from workspace and ticket to seat, view and trigger.

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