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Help centre

Articles, translations, themes, request forms and customer sign-in.

11 articles

  1. Your help centre Publish articles, take requests through forms and let customers follow their tickets.
  2. Write and translate an article Create an article, put it in a section, translate it and publish.
  3. Customer sign-in How customers sign in to the help centre: an emailed link, or your own single sign-on.
  4. Use your own domain Serve a brand's help centre at an address such as help.example.com, with HTTPS.
  5. Organise categories and sections Structure your help centre into topics and sections, per brand and language.
  6. Set up brand help centres Turn help centres on per brand, set their colour and address, and choose separate or combined.
  7. Let customers submit and track requests The help centre request form, and the My requests page where customers follow up.
  8. Keep articles up to dateBeta Use votes, content cues and verification reminders to fix articles before they mislead customers.
  9. Help centre cookies and privacy Show a cookie banner, add Google Analytics or Tag Manager, and link your privacy policy.
  10. Sign customers in with your own login Let customers sign in to a brand's help centre with their account on your site, by JWT or OpenID Connect.
  11. How help centre search works What customers find when they search, and how to add pages from your other sites.

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