Admin Center

The Admin Center is in the left rail. Admins see every section; custom roles can open single sections to other people.

Group	Sections
People	Team members, groups, roles, agent statuses, user and organization fields
Tickets	Ticket fields, statuses, forms, satisfaction reasons, composer, layouts, time tracking
Channels	Brands & email, domains, email templates, dynamic content, help centre, messaging, messenger
Business rules	Triggers, automations, macros, views, SLA policies, schedules, assignment, contextual workspaces, auto-merge
Integrations	Webhooks, apps, customer data, API tokens, AI & translation, Zendesk import, Migration center, Plan and billing
Security & compliance	Compliance (redaction, retention, erasure, audit log) and Support access

Changes apply to every agent immediately.

Related

• Roles and permissions
• Compliance tools