Cancel your plan or close your workspace

Cancelling a paid plan does not delete your workspace. It moves to the Free plan at the end of the period you paid for, and all your data stays.

Cancel a paid plan

When you cancel a paid plan:

1. You pick a reason from the list (for example too expensive, missing features, switching to another tool, or only needed for a while) and can add your own words.
2. Before you confirm, ChaosDesk offers two alternatives:
   • 30 % off the next 3 months (on Starter, Growth and Pro, once per subscription), or
   • a pause of 1 to 3 months: billing stops after the current period, the workspace runs on the Free plan, and nothing is deleted.
3. If you go ahead, the cancellation takes effect at the end of the current paid period, and you get a confirmation email.

Until then, Admin Center, Integrations, Plan and billing shows Ends with the date instead of Renews. Changed your mind? A cancellation can be undone until that date, and a pause can be ended early.

After the plan ends

• The workspace moves to the Free plan: 1 agent, 100 new tickets a month and the Free features.
• Paid features lock but keep their settings; records over the Free limits keep working, you just cannot add more. See plan limits.
• Upgrading again unlocks everything at once.

Unused workspaces

ChaosDesk archives workspaces nobody uses:

• a Free workspace nobody on the team has signed in to or used for 12 months;
• a trial workspace unused for 90 days.

Admins get a warning email first and a final warning 14 days later. If the workspace is still unused 30 days after the first warning, it is archived: suspended, with the data kept. Any sign-in or API use in between resets the clock. Paid workspaces are never archived.

Close your workspace for good

Deleting a workspace and all its data is not available in the app yet. Contact us and we will help. Before you go, you can export your data.

Related

• Change your plan
• Plan limits
• Export your data