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Agent statuses

Set yourself Online, Away or Offline, or a custom status such as Lunch or Training.

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Your status tells routing and your colleagues whether you can take work.

Base statuses

Online: you can take work. Assignment rules set to Only agents who are online can give you tickets, including chats from the messenger.
Away: you stay signed in, but those rules skip you.
Offline: you are not working.

Change your status with the status button in the top bar, labelled Your status.

ChaosDesk checks every minute that your workspace is still open. If it hears nothing from you for about two and a half minutes, for example because you closed the browser, you count as offline until you come back.

Custom statuses

Admins can add custom statuses such as Lunch, Training or Phones only under Admin Center, People, Agent statuses. Each custom status sits on top of one of the base statuses, and routing follows the base status. In the status menu they are listed under More statuses.

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