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Save a search

Keep a search you run often and share it with your group.

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Saved searches let you run the same search again with one click, for example status:pending tags:refund.

Save one

  1. Run a search. See Search syntax.
  2. Choose Saved, then Save this search.
  3. Give it a Name, for example “Urgent refunds”.
  4. Under Visible to, choose Only me or one of your groups.
  5. Choose Save.

Use it

Choose Saved on the search page. The list shows your saved searches and those shared with your groups. Click one to run it.

To remove one, choose Delete next to it.

Saved search or view?

  • A saved search is quick, uses the search syntax and searches the text of tickets.
  • A view is a work queue with conditions, columns, counts and grouping, and you can play it. See Create a view.

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